Refund Policy

At GlossRescue, we take pride in the quality of our hand-applied clear coat and car care products. Due to the nature of our products, we only accept returns or offer refunds in the event that an item is defective or damaged upon arrival.

Results & Product Performance

Results achieved using our products may vary depending on several factors, including but not limited to:

  • Vehicle condition prior to application
  • Surface preparation
  • Application technique
  • Environmental conditions (temperature, humidity, exposure to the elements)

Because these factors are outside of our control, variations in results do not constitute a defective product.

Eligibility for Returns

You are eligible for a return or refund only if:

  • The product arrives damaged, or
  • The product is defective due to a manufacturing fault

We do not offer refunds or replacements for products deemed defective as a result of:

  • Incorrect or improper application
  • Failure to follow provided instructions
  • Inadequate surface preparation
  • Application in unsuitable environmental conditions
  • Normal wear and tear
  • Change of mind

Products that have been opened, used, or partially used are not eligible for return, unless a manufacturing defect is confirmed.

Reporting an Issue

To be eligible for a return or refund:

  • You must contact us within 7 days of receiving your order
  • Please provide:
  • Your order number
  • A detailed description of the issue
  • Clear photo or video evidence supporting your claim

Claims submitted outside this timeframe may not be accepted.

Assessment & Resolution

All claims are assessed on a case-by-case basis. If the issue is confirmed to be a manufacturing defect or shipping damage, we may, at our discretion:

  • Provide a replacement product, or
  • Issue a refund to the original payment method

If a product issue is determined to be caused by incorrect application or environmental factors, no refund or replacement will be issued.

Return Shipping

If a return is approved:

  • We will cover reasonable return shipping costs for confirmed defective or damaged products, or
  • Advise on appropriate disposal if return shipping is not required

Note

GlossRescue must be applied strictly in accordance with the provided instructions.Results and finish quality depend on factors outside our control, including surface condition, preparation, environmental conditions, and adherence to the application and curing process.We cannot guarantee outcomes where instructions are not followed, curing conditions are interrupted (including exposure to moisture), or where the product is used outside its intended purpose.GlossRescue is designed to restore the appearance of faded or oxidised clear coat. It is not intended to repair peeling clear coat, deep scratches through paint, or structural paint failure.If curing is interrupted or application conditions are not ideal, allow the surface to fully dry and reassess before reapplying.

Nothing in this policy limits your rights under the Australian Consumer Law.

 

Contact

Questions about a return or refund? Email glossrescue@gmail.com and we will get back to you within 3 business days.