Shipping policy

Processing

Orders are dispatched within 24-72 business hours. You will receive a confirmation email with tracking once your order ships. Incorrect addresses and not receiving packages as a result of them are not GlossRescue's fault and the customer will have to pay for a reshipment.

Rates & Delivery Times

Shipping is free on all orders.

These times are estimated, during times of high demand shipping may be delayed. Once packages are in the hands of the couriers GlossRescue is not liable for any delays.

• Australia: 3 to 15 business days
• New Zealand: 7 to 15 business days
• USA: 5 to 20 business days
• Canada: 5 to 20 business days

Tracking

We try to ship every order with tracking. If your tracking has not updated within 5 business days, email glossrescue@gmail.com and we will chase it for you.

Customs & Duties

International orders may be subject to import duties or taxes set by the destination country. These are the responsibility of the customer.

International orders (US and Canada): in most cases duties and taxes are prepaid and included, so nothing is owed on delivery. In rare cases your local customs authority may apply additional fees, which are the customer's responsibility.

Lost or Delayed Orders

If your order has not arrived within the estimated window, contact us and we will investigate or arrange a replacement.